Refund & Guarantee Policy
We stand behind the reliability and permanence of our service with a hassle-free 30-day guarantee.
1. 30-Day Money-Back Guarantee
We want you to be delighted with PinMax. If you purchase a paid Pro plan or a Lifetime License and decide within thirty (30) days of your initial purchase that the service does not meet your needs, we will issue a full 100% refund without hassle.
2. Eligibility for Refunds
Refunds are applicable under the following conditions:
- The request is initiated within 30 days of the transaction timestamp.
- The account has not engaged in verified violations of our anti-spam or security policies.
- For monthly subscriptions, requests submitted after 30 days will cancel future billing with no further charges.
3. How to Request a Refund
To request your refund, simply reach out to our billing team with your account email address:
- Email: hello@pinmax.cloud with the subject line
Refund Request. - Telegram Support: Send a direct message to @PinMax with your invoice number.
4. Processing Timelines
Once approved, refunds are credited back to your original payment method within 2 to 5 business days, depending on your financial institution or card issuer.
